Customer Service
Click one of the below links to learn more, or browse Frequently Asked Questions below.
Your Water Pipes- Cold Weather Best Practices
As winter approaches Howard County’s Bureau of Utilities would like to offer residents some suggestions on how to avoid the damage that can be caused when water pipes freeze and burst. Learn More.
The Little Patuxent Water Reclamation Plant is undergoing a $92-million Enhanced Nutrient Removal Expansion and Improvements project ( Addition No. 7 ).
Completion of the ENR portion of the project is scheduled to be placed in service in spring of 2012. This will increase the plant's ability to treat wastewater before its release into the Little Patuxent River and eventually, the Chesapeake Bay.
Excess nutrients, like nitrogen and phosphorus, lead to degraded water quality, which negatively impacts plant and animal life in the Chesapeake Bay and its tributaries. These excess nutrients can flow into the Bay from wastewater treatment plant discharges, stormwater runoff and from rainfall.
Howard County is excited to be moving forward with this advanced treatment technique to facilitate the cleanup effort. Learn More.
Pretreatment Program
Did you know that nearly 50 percent of all sewage overflows nationwide are caused by homeowners who improperly dispose of everyday Fats, Oils and Grease ( FOG ) ? These overflows are not just public health issues, but can result in serious damage to our environment, especially pollution of our streams, rivers and the Chesapeake Bay.
As the lead agency that responds to sewage overflows, the Bureau of Utilities has taken on the challenge of educating residents on how they can and should dispose of these fats, oils and grease which are found in foods and food ingredients we use in our homes everyday: meat, cooking oil, butter, shortening, margarine, baked goods, sauces and dairy products. Learn More.
Effective Immediately Inspection of rented Fire Hydrant Meters has been suspended indefinitely.
For safety reasons, the Bureau of Utilities is requiring all tanker trucks that are over 30 feet long to use the hydrant located at the West Friendship Fire Station on east bound Rt. 99 just east of Rt. 32. It is requested, again for safety reasons, that all tanker trucks filling with large volumes of water use this location. Additional information can be obtained by calling the Bureau of Utilities at 410-313-4977. Learn More.
Did You Know?
A running toilet is the most common cause for increased water usage. Perform a simple test on ALL toilets:
- Add food coloring to tank of all toilets
- Let coloring sit for at least an hour
- Check to see if water color in bowl has changed
The Bureau of Utilities, over the past few years, has received a number of complaints from homeowners about low water pressure and a decrease in the availability of hot water in their homes.
Upon inspection these problems were found to be due to a defective part of the homeowner's hot water heater. The extension of the cold water supply pipe ( the "Dip Tube" ) in the hot water heater was found to be disintegrating, causing plastic particles to clog up the aerators ( screens ) in the faucets of the home. Learn More.
Private Well and Septic Systems
The Bureau of Utilities administers and maintains the County's public water and sewer system serving the eastern area of the county.
If you are not connected to the public water / sewer system and have questions about your private well and septic system, please see the county's Health Department's Well and Septic Program page.
Howard County Public Water Supply Sources
If you live in the North Laurel area, east of Interstate 95 and south of Patuxent Range Road, your water comes from the Washington Suburban Sanitary Commission ( WSSC ) in Laurel.
If you live anywhere else in Howard County and are connected to public water, your water comes from Baltimore City. Learn More.
Bureau of Utilities - Sewage Backups
If you are connected to the public sewer system and experience a sewer blockage, it is recommended that you call the County first at 410-313-4900 before calling a plumber.
We can dispatch a sewer truck to send a high-pressure water hose down through the cleanout , near your property line, out to the sewer main.
This can possibly resolve the problem, if the blockage is on the County's side ( public ), but, in any event, will ensure that the County's portion of your sewer service is open and not causing the problem.
This knowledge can be helpful if you do have to call a plumber to repair your private sewer. Learn More.
In Howard County it is the Homeowner's responsibility to maintain their sewer cleanout in a working condition. This prevents possible sewer backups from debris entering the system. Also it complies with the Howard County Code Section 18.122 A, stating "... No sewer system user shall discharge or cause to be discharged to the public sewerage system, stormwater, surface water, groundwater,...".
This prevents excessive flow in the system, safeguarding the system and preventing expensive construction costs for treatment capacities. Learn More.
Water and Sewer Connection Loan Program Begins
Howard County has begun a program to assist property owners with the costs of connecting to the sanitary sewer system, as part of County
efforts to protect the environment, keep groundwater clean and improve infrastructure.
The purpose of the program is to encourage as many property owners as possible to connect to the existing system in order to reduce the number of septic systems. Learn More.
Bureau of Utilities - Water & Sewer Location Office
Howard County does not locate or mark your private water and sewer lines. We have no information or maps indicating specifically where the plumber installed your private water and sewer lines. We only mark up to your property line, which usually means your water meter ( or ball valve ) and the sewer cleanout that is usually located along your property line.
Anything beyond that point and your house, including your sewer cleanout, is considered your private water and sewer lines and are your responsibility to maintain and have located, if needed. Learn More.
Location : 8270 Old Montgomery Rd.
Hours : Mon-Fri, 7:30 a.m. to 4:00 p.m.
Phone : 410-313-4900 - Fax : 410-313-4989
After Hours Emergencies : 410-313-2929
As a member of Maryland's "One Call Concept" system ( or "Miss Utility" ) Howard County receives more than 100 daily requests from excavators to locate and mark public water and sewer lines.
Wastewater Capacity, Management, Operation, and Maintenance
The Wastewater Capacity, Management, Operation, and Maintenance Program ( CMOM ) is intended to cover all aspects of sanitary sewer collection and conveyance from wastewater generation to treatment.
The primary purpose of the CMOM is to collect information and manage resources to reduce and ultimately eliminate sanitary sewer overflows by collating, tracking, and improving the efficiency of the sewage system. Learn More.
Water and Sewer Billing
Water/sewer bills are issued on a quarterly basis. Water usage charges are a property lien. The property owner is responsible for payment of the water/sewer charges. The County does not pro-rate between buyer/seller or landlord/tenant.
Charges are based on metered water usage. The usage of consumption is multiplied by the current water and sewer rates. There is a water account user charge based on meter size and a sewer account charge set at a flat rate. The water account charges and the sewer account charge are billed each quarter even if there is no water usage. Learn More.
Bureau of Utilities - Water & Sewer Location Office
Location : 8270 Old Montgomery Rd.
Hours : Mon-Fri, 7:30 a.m. to 4:00 p.m.
Phone : 410-313-4900 - Fax : 410-313-4989
After Hours Emergencies : 410-313-2929
As a member of Maryland's "One Call Concept" system ( or "Miss Utility" ) Howard County receives more than 100 daily requests from excavators to locate and mark public water and sewer lines.
Please call "Miss Utility" at 1-800-257-7777, or 811, at least 48 hours prior to work, to have all utilities located. ( BGE, Verizon, Comcast, etc.)
Bureau of Utilities - Water Main Breaks
Among our responsibilities that lead to a stable, quality water system for Howard County, the timely repair of water main breaks is a priority.
In 2013, the Bureau of Utilities repaired 160 water main breaks. We sincerely appreciate your patience when such inconveniences arise in your area.
If you notice water coming up out of a road, curb and gutter, or other area, please avoid the location as the water may have caused unsafe undermining of the surface. Call us at 410-313-4900 to report the situation and we will respond immediately.
Annual Water Main Break Totals
Water Meter Vault or Ball Valve Box Lid Repair
Located along your property line, there is a water meter or a ball valve box that provides access to a ball valve that can be used to shut off the water serving your house - in case of a water leak in your home, for example.
These plastic Ball Valve Box Lids sometimes get damaged by lawnmowers and by other means, preventing us or a plumber from turning off your water in case of an emergency.
If you need your Ball Valve Box Lid repaired or have a damaged Water Meter Vault Lid, please call 410-313-4900 to schedule the repair at no charge.
If you can't determine where the Water Meter Vault / Ball Valve Box is located for your property, please give us a call at 410-313-4900. We will be happy to send a person to locate where your water comes in at your property.
Water Meter Maintenance Program
In an effort to update our aging infrastructure the County announced in November 2019 that it will begin an eight year Water Meter Maintenance Program to replace aging radio transmitters on all Public water meters.
The top section of the water meter houses a low power radio transmitter that sends water usage data to meter reading trucks. This data is used to compute water bills. These devices use batteries that are coming to the end of their usefull life of ten years.
The Bureau of Utilities will be replacing the radio transmitter with new units that will be more reliable and have a twenty year life span.
If a resident's water meter is inside the home, Utilities staff will be setting up appointments to coordinate the replacement. This change-out should take less than twenty minutes to complete.
Bureau of Utilities - Water Meter Readings
How does the County assure water meter readings and water bills are accurate ?
- Most water meters in Howard County are read electronically via radio interface, thereby minimizing human error.
- Water meter data is transferred electronically to the County's billing system, again minimizing human error.
- These readings are automatically compared to the previous readings and/or the reading from the same time period in the prior year. If a substantial difference is found the bill is reviewed individually by a staff member.
- If the staff member determines that the difference is significant and there is no mitigating reason for the discrepancy, a field investigation will ensue to identify and resolve the problem.
- While it is extremely rare that the actual water meters over-register, the general cause is a malfunctioning transmitter.
We do our best to ensure all billed water meter readings are correct. If you feel your water bill is inaccurate give us a call at 410-313-2058, Monday through Friday, during the hours of 8am and 5pm.
Household Water Pressure Problems
Sometimes water pressure in a home begins to lessen or it may increase. If water flows properly from some taps, but not others, check the aerators ( screens ) on the affected taps. Aerators may be plugged with debris.* Similarly, the screens on laundry or dishwashers may be blocked.
Learn More.
Bureau of Utilities - Water Quality
The Bureau of Utilities conducts regular testing of various water conditions at over 150 locations throughout the system to ensure the highest quality water available for the citizens of Howard County.
Results are available in your 2022 Howard County Water Quality Report
Bureau of Utilities - Water Resources Element
The Water Resources Element (WRE), an amendment to General Plan 2000, was adopted in April 2010. The WRE is intended to ensure the County has adequate land and water capacity for the treatment of wastewater and stormwater in order to support future growth.
The WRE contains the following policies and actions
to help the County manage water resources more sustainably to ensure that, as the County continues to grow, water resources will be conserved, protected, and restored to health.
The WRE is included in PlanHoward 2030 by reference and may be updated in the future to reflect evolving water and sewer demand and pollution reduction requirements.
Water Service Leaks
If you believe you have a water leak on your private property, it is recommended that you call the Bureau of Utilities at 410-313-4900 before calling a plumber. We can determine if the leak is on your side ( private ) or on the County's side ( public ).
This will determine whose responsibility it is to repair the leak. We can also turn the water off at the water valve near your property line to prevent further or potential water damage.
For less obvious water appearances, we can also test for fluoride and chlorine content to determine if water originates from the County's Water system - or if it comes from an underground spring or surface groundwater